Carmel Technologies Pty Ltd
ABN 43 633 887 804
Carmel Technologies Pty Ltd (“the Company”) is committed to protecting your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs). This Privacy Policy outlines how we collect, use, store, disclose and protect your personal information, particularly as it relates to our software products and services, including our mobile applications.
1.1 The Company collects, holds, uses, and discloses personal information in order to deliver its software products and related services to customers, users, contractors, suppliers, and employees.
2.1 “Personal information” means information or an opinion (whether true or not) that identifies or could reasonably identify you.
2.2 This includes names, contact details, login credentials, IP addresses, location data, and user preferences collected through our websites, platforms, or mobile applications.
3.1 We collect personal information that is reasonably necessary to provide you with access to our software services and related customer support.
3.2 This may include:
– Your name, address, phone number, email address
– Login or account credentials
– Usage analytics from our applications
– Payment or billing information (if applicable)
– Location data (see below)
3.3 Our mobile application may access your location data for specific product functionality. For example:
– To enable geofencing features
– To verify activity within defined physical areas (e.g., a workplace, customer site)
3.4 The mobile app may also request background location access to enable notifications or automated check-ins. This feature is optional, processed on-device, and can be disabled by the user at any time. Location data is only transmitted to Carmel Technologies when explicitly required for service functionality.
3.5 If you do not provide required personal information, we may be unable to offer you the full range of features or services.
4.1 In general, Carmel Technologies does not require or collect sensitive information (e.g. health, racial or religious data, political views).
4.2 If sensitive information is ever required (e.g., for identity verification), we will obtain your explicit consent before collecting or disclosing it, and will use it only as permitted by the Privacy Act.
5.1 Personal information may be collected when you:
– Register or create an account
– Use our website, platform, or app
– Contact our support team
– Sign up for newsletters or promotions
– Participate in surveys, feedback, or testing
5.2 We may also collect technical data automatically via cookies, analytics tools, or APIs as part of normal system operations.
6.1 We use personal information for purposes including:
– Account setup and authentication
– Product or feature access and functionality
– Providing customer support or technical help
– Billing, payments or invoices (where applicable)
– System monitoring, analytics and software improvement
– Sending relevant service updates or announcements
– Compliance with legal or contractual obligations
6.2 Your information may be used or disclosed only where:
– You have provided consent
– The use is directly related to the reason it was collected
– Required by law or legal authority (e.g. taxation, court order)
7.1 We may disclose personal information to:
– IT service providers, cloud hosting platforms, or infrastructure vendors
– Our customer support or development contractors
– Legal, regulatory or law enforcement bodies (where required)
– Other third parties with your consent
7.2 Third-party providers are only given access to the information needed to perform their function, and must comply with confidentiality and privacy obligations.
8.1 In some cases, personal information may be stored or processed by our trusted third-party infrastructure providers in countries outside Australia.
8.2 Where this occurs, we take reasonable steps to ensure overseas recipients comply with the Australian Privacy Principles, including through binding agreements or certifications.
9.1 We may use your personal information to send you updates on our products, services, offers, or new features.
9.2 You can opt out of receiving marketing emails at any time by using the unsubscribe link or contacting our Privacy Officer.
10.1 You may request access to personal information we hold about you by contacting our Privacy Officer in writing.
10.2 We will respond within 20 working days, unless legally restricted. If access is denied, you will be notified of the reasons and your rights.
11.1 You may request that we correct or update your personal information if it is inaccurate, incomplete, or outdated.
11.2 We will respond within 20 working days. If we deny a request, we will explain the reason and available avenues for complaint.
12.1 Personal information is stored using secure digital infrastructure and access is restricted to authorised personnel.
Security measures include:
– Data encryption
– Secure user authentication
– Firewalls and intrusion detection
– Regular security audits
12.2 While we take all reasonable steps to protect information, we cannot guarantee the security of data transmitted over the internet.
12.3 We retain personal information only as long as necessary for business or legal purposes. Inactive accounts or unused user data may be securely deleted after 7 years, or sooner upon request if permitted by law.
13.1 We comply with the Notifiable Data Breaches scheme under the Privacy Act.
13.2 If a data breach occurs that is likely to cause serious harm, we will:
– Notify affected individuals
– Notify the Office of the Australian Information Commissioner (OAIC)
– Take steps to contain and resolve the issue
14.1 If you have concerns about your privacy or wish to lodge a complaint, contact our Privacy Officer using the details below.
14.2 We aim to acknowledge complaints within 5 business days and resolve them within 30 days.
14.3 If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC):
Website: https://www.oaic.gov.au
Phone: 1300 363 992
Email: enquiries@oaic.gov.au
Andrew Webber
Postal address: PO Box 322, Matraville, NSW, 2036
Phone: 02 8336 6200
Email: andrew@carmeltech.com.au
Transforming labour hire through intelligent workforce management technology.
© 2025 Carmel Tech. All rights reserved. Privacy Policy
